In-depth ReviewTrackers Feature Analysis
Review Management
With ReviewTrackers, you can expect review management to be a lot more simpler and efficient. Businesses can use its all-in-one dashboard to aggregate and manage reviews across 100+ review generation platforms.
While it’s great at managing reviews, one feature that particularly stood out for us was its competition tracking feature that helps businesses compare their ratings and overall performance to that of their competitor.
Additionally, they also have location management tools that are great for managing reviews and overseeing the overall business reputation across different locations.
Let us now take a deep dive into their comprehensive suite of features and talk about all of these individually:
1. Review Monitoring
It can be challenging to monitor several review sites. Things might get much more hectic if you add in other business locations. But ReviewTrackers’ reputation management function makes all of this easier. Just leverage this tool’s direct integrations with review sites to gather all of your company’s feedback on a single dashboard.
With their review notification alerts, you will be informed every time a customer leaves you a review.
This software also has a data filter and search tool to help you sort reviews based on location, review site, number of stars, status, date range, or keywords. This helps you quickly identify and address the reviews that need instant attention. This not just shows your customers that you care but also helps in mitigating potential issues before they escalate.
2. Review Generation
Every business toils hard to gather more reviews. After all, these reviews directly impact a business’s credibility and local SEO. With ReviewTrackers, review generation can be made more efficient and straightforward. You can use its “Ask tool” to reach out to customers and send them review requests through multiple channels.
What we really liked here was their customization feature that lets you tailor your messaging to reflect the brand’s tone while also adding a layer of personalization to it. So, no more generic templates that struggle to engage readers.
Additionally, the platform’s capability to create distinct URLs for every client streamlines the process and increases the likelihood that they will take the time to write a review. Businesses may also create QR codes using ReviewTrackers and strategically place them on business cards, receipts, or points of sale to give customers a simple way to post reviews.
These features, in our experience, not only boost the quantity of reviews but also offer deeper insights into customer satisfaction.
3. Review Response
Your responsiveness to customer feedback is an important part of your review management strategy. ReviewTrackers comes with a Smart Response feature that uses AI to generate suggested replies to both positive and negative reviews. This helps you save time while also ensuring that your responses are thoughtful and relevant.
We think that this combination of personalization and automation is just right, letting you keep your brand voice consistent. Additionally, it spares you the needless stress of creating every answer from the ground up.
That’s not all, though. With just a few clicks, this application takes you straight to the original source of review, such as Google, Facebook, etc, to help you expedite your engagement process. We believe that integrating ReviewTrackers into your business makes managing, creating, and responding to reviews much easier.
4. AI-Powered Review Management
Tracking reviews have now become a necessity for businesses, so why not make it simple, efficient, and stress-free? With ReviewTrackers, you get a centralized dashboard that pulls in reviews from over 100 review sources, including Google, Facebook, Yelp, and TripAdvisor.
With Features like automated review requests, smart AI responses, real-time instant notifications, and sentiment analysis, businesses can enhance their customer engagement, improve efficiency, and also maintain a solid online reputation.
Its “customer experience analytics” features help you understand the review sentiment and gain some actionable insights. This feature measures the positive and negative language that has been used in customer reviews with great accuracy to help you understand what your customers like and dislike about your brand.
Furthermore, its “Competitor Analysis” function allows you to obtain actionable insights into the actions of your competitors, enabling you to make data-driven decisions that will not only enhance your customer experience but also help you outperform the competition in the market.
5. Sharing Reviews
ReviewTrackers does not provide traditional social media management features like post scheduling, social media analytics, social inbox, or collaboration tools. One must integrate the tool with Hootsuite to monitor, filter, and share customer reviews on social media.
This integration helps businesses view online reviews alongside social media activity, ensuring a consistent brand presence. You can identify and select the best reviews to showcase, organize customer feedback, and even set up filters to prioritize certain types of testimonials.
6. Customer Service
The tool is known for its excellent and responsive customer support. For any product or pricing inquiries or product demo requests, customers can directly reach out to their support team by going to the support option and raising a ticket. You can also reach out to their support team using their email or phone support options.
However, they do not offer 24*7 support. ReviewTrackers also provides some helpful thought leadership guides to help you learn and understand the tool better.
33% of all purchases start with a simple social media interaction, which tells us that social media management is a crucial factor that brands cannot overlook.
However, ReviewTrackers does not inherently provide social media management features like post scheduling, analytics, social inbox, and collaboration. Businesses can integrate ReviewTrackers with Hootsuite to monitor their social conversations and cater to audiences on Facebook, LinkedIn, or Twitter.
With this integration businesses can respond to all their reviews and social mentions from one single dashboard. Additionally, they can schedule and publish posts across platforms like Facebook, Twitter, and LinkedIn etc and get meaningful insights to improve their marketing efforts and business operations.
With Hootsuite, businesses can share positive reviews to leverage their social proof with potential customers, boost brand credibility, and attract more business.
Alternatives to ReviewTrackers
Every business has unique needs for its review management software, making it essential for businesses to explore different options before making a decision. If ReviewTrackers doesn’t fully meet your requirements, there are several other tools worth considering.
To make your search easier, we’ve put together a comparison table that features some of the top alternatives to Reviewtrackers. These include SocialPilot Reviews, Birdeye, Podium, Yext, and Trustpilot. This table will help you compare features like pricing, ease of use, customer support, etc, so you can make the right pick.
While all the tools mentioned above have their good and not-so-good features, let us tell you about a tool that particularly stood out in our comparison.
This tool is SocialPilot Reviews, one of the most affordable yet efficient review management tools we tried. Let us now talk about some of its features and understand what makes it stand out from the rest.
SocialPilot Reviews is certainly the best review management software we have tried so far. Be it its ability to generate reviews or manage them across multiple review directories like Google, Yelp, etc; the tool can manage it all seamlessly.
Unlike ReviewTrackers, it has a built-in social media management functionality that helps you with social media scheduling, analytics, and collaboration.
Businesses can run their automated review campaigns or generate QR codes to gather more reviews. Responding to reviews is equally simple, just use its Automated review response feature and personalize responses to match your brand’s tone. Track all your review logs on its centralized dashboard so you never miss a chance to address them.
So, what more benefits does this tool offer? Let’s find out:
- Set up email and SMS campaigns for review collection across different review directories.
- Monitor and manage reviews for multiple brands and locations from a unified dashboard.
- Get more business visibility, drive traffic, and boost your rankings in local searches.
- Use the SocialPilot’s AI-review response feature and respond to all feedback promptly.
- Showcase top-rated reviews on your website using customizable widgets to build trust.
- Privately address and resolve negative feedback to improve customer satisfaction.
- Connect with various CRM systems to synchronize customer data and streamline workflows.
Overall, you get a comprehensive review generation and management tool that you can try for free and make handling reviews a lot more simpler. Businesses can use this tool to easily manage their reputation across diverse platforms like Google, Facebook, etc.
Its intuitive interface and powerful features make this tool highly efficient, especially for marketing agencies, small to mid-sized businesses, and multi-location brands.
Great replacement for our Previous Social Tools. What we liked best about SocialPilot was the user experience. Our team finds moving in and out of accounts, applications, and platforms easy. What we wanted in a social tool was exactly what we got. The onboarding was simple, and our account manager was excellent.
Final Opinion
ReviewTrackers can be an excellent tool for businesses wishing to actively manage their online reputation because of its excellent review and reputation management features. The tool keeps you ahead of the competition, maximizes your brand’s visibility, and helps you compile and manage all of your company reviews.
However, this tool may fall short in some areas. For example, it lacks important social media management capabilities like post-scheduling and collaboration. Additionally, features like local listing management are only available as an add-on in Starter and Essential packs. The tool may also be expensive for some SMBs.
So, if you are a business with specific needs and a tighter budget, then ReviewTrackers may not be the best fit. In that case, you must look out for other review management tools like SocialPilot Reviews or Podium.
Ultimately, we strongly suggest that you weigh your business needs, required functionalities, and budget before you make your pick.